FAQs

1. What types of pearls do you offer?

Sophia Pearls offer a wide range of exquisite freshwater pearls in a dazzling array of colours, each with its own unique characteristics and allure. Freshwater pearls are known for their stunning, pastel colourways and solid crystalline structure, making them one of the most durable pearl types available.

2. Are your pearls real?

Absolutely! Sophia Pearls exclusively offers genuine freshwater pearls, meticulously sourced and curated to provide you with the authenticity and beauty that only real pearls can offer. Take a look at our education piece on how to tell if a pearl is real.

How sustainable are Sophia Pearls?

We have chosen freshwater pearls for their amazing sustainability.
The production of freshwater pearls predominantly originates from freshwater pearl mussels, which, unlike oysters, possess the ability to generate multiple pearls. In contrast to sea pearl farming, freshwater pearl cultivation involves the utilisation of smaller bodies of water, thus establishing a more sustainable approach.

3. Are Sophia Pearls of high quality?

Sophia Pearls take pride in their product, delivering the best cultured freshwater pearls available. We only stock AAA and AAAA Grade freshwater pearls; the highest quality freshwater pearls available.

Our AAA grade pearls boast excellent lustre and near-flawless surfaces, while our AAAA grade pearls exhibit exceptional lustre, impeccable surface quality, and extraordinary depth of colour.
Distinguishing between high-quality cultured pearls and naturally grown pearls, unaided by human intervention, often poses a considerable challenge even for seasoned experts in the field. Learn more about pearl grades here.
Each set of Sophia Pearls are proudly backed by our Guarantee.

4. Do you ship internationally?

Sophia Pearls currently only ship within Australia. Please refer to our Shipping and Returns Policy for more information.

5. How do I choose the right pearl colour for my skin tone?

Explore our curated guide here to understand which pearl colours harmonize best with different skin tones, ensuring you select the perfect piece to enhance your or your loved one’s beauty. Alternatively, you can book a personalised styling session to experience the luxury of being styled with gorgeous, freshwater pearls, by our amazing team of experts.

6. Aren’t pearls just for old ladies?

Absolutely not! The world is embracing the timeless allure of pearls, with people of all ages and genders adorning themselves with these stunning, natural wonders. Don’t believe us? Take a look at our education piece showcasing the celebrity world’s endorsement of this prized gem.

7. I’m spoiled for choice. How do I get more advice on choosing the right pearls?

We’re here to help. Book a personalised styling session to experience the luxury of being styled with gorgeous, freshwater pearls, by our amazing team of experts.

Alternatively, you can learn at your leisure with our extensive library of articles on all things freshwater pearls.

8. Can I customise my pearl jewellery?

Yes, we offer customisation options for certain pieces, allowing you to select pearl size, color, and jewellery settings to create a personalised treasure.

9. How do I care for my pearls?

Refer to our comprehensive pearl care guide for tips on cleaning, storing, and maintaining your pearls' luminous beauty over time.

10. What is your return policy?

We have a hassle-free return policy. If you're not completely satisfied with your purchase, you can return or exchange it within the specified timeframe.

11. Can I contact customer support for assistance?

Absolutely, our dedicated customer support team is here to help. You can reach us via email, or book a personalised styling session.

12. Do you have a physical store location?

Currently, we operate exclusively online, providing a seamless shopping experience from the comfort of your home. However, you can book a personalised styling session today to experience the luxury of being styled with gorgeous, freshwater pearls, by our amazing team of experts.

13. Where is your legal documentation?

View our Legals, Terms and conditions, and other Policies here. Sophia Pearls merchandise is available exclusively from www.sophiapearls.com.au. If you think you may have a counterfeit Sophia Pearls piece, please contact us.