Shipping
Australian Domestic Shipping
Thank you for choosing Sophia Pearls for your purchase. We aim to provide you with a seamless and delightful shopping experience. Please review our Shipping Policy to understand our shipping procedures, delivery times, and related terms.
Shipping Locations
We currently offer shipping services within Australia only. Unfortunately, we do not ship internationally at this time.
Processing Time
Once your order is successfully placed and payment is confirmed, we will process and dispatch your items within 2 business days. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods
To ensure timely and secure delivery, we use reputable shipping partners. Depending on your location and the size of your order, we may use standard shipping services or express delivery for faster transit times. You will receive a shipping confirmation email with tracking details once your order is dispatched.
Estimated Delivery Times
The estimated delivery time for standard shipping is approximately [Insert estimated delivery time] business days after dispatch. For express delivery, you can expect your package to arrive within [Insert estimated delivery time] business days after dispatch. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays with the courier.
Shipping Charges
Shipping costs will be calculated based on the weight of your order and your delivery location. The shipping fee will be displayed at the checkout before you finalise your purchase. For orders that qualify for free shipping promotions, the shipping cost will be waived at checkout.
Order Tracking
You can easily track your order using the provided tracking information in your shipping confirmation email. If you encounter any issues or have questions about your shipment, please feel free to contact our customer support team.
Delivery Attempts
Our shipping partners will attempt to deliver your package to the provided address. If no one is available to receive the delivery, they may leave a delivery notification or attempt a re-delivery as soon as possible.
Order Modifications
Once your order has been placed, we are unable to make any changes or modifications. Please ensure that all order details, including shipping address and product selection, are accurate before finalizing your purchase.
Damaged or Missing Items
In the rare event that your order arrives damaged or if there are missing items, please contact our customer support team immediately. We will investigate the issue and provide a suitable resolution.
Contact Us
If you have any questions or require further assistance regarding our Shipping Policy, please don't hesitate to reach out to our dedicated customer support team.
International Shipping
We currently offer shipping services within Australia only. Unfortunately, we do not ship internationally at this time.
Returns
Eligibility for Returns
We offer a 30-day return policy from the date of purchase.
To be eligible for a return, the item must be in its original condition, unworn, and with the fully-intact Sophia Pearls tag still attached. Returns will not be accepted for items that show signs of wear, damage, or alteration.
Initiation of Return
To initiate a return, please follow these steps:
a. Contact our customer support team at [Insert contact information] to request a Return Authorization (RA) number.
b. Pack the item securely in its original packaging, including all accessories and documents that came with it.
c. Clearly mark the RA number on the outside of the package.
Return Shipping Costs
Please note that return shipping costs are borne by the customer. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item. Sophia Pearls Pty Ltd will not be responsible for any items lost or damaged during return transit.
Inspection and Processing
Upon receiving the returned item, our team will inspect it to verify its compliance with our return policy. If the item meets the eligibility criteria, we will process the refund or exchange promptly.
Refund or Exchange
a. Refund: If the return is approved, we will initiate a refund to your original payment method. Please allow [Insert processing time] for the refund to be reflected in your account.
b. Exchange: If you prefer an exchange, please specify the desired item and its details when requesting the RA number. We will process the exchange once the returned item is received and inspected.
Non-Refundable Items
Certain items are non-refundable and ineligible for return, including:
Earrings (for hygiene reasons)
Customised or personalized items
Items purchased from third-party retailers or resellers
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue with a replacement or refund, depending on the availability of the product.
Contact Us
For any questions or further assistance regarding our Returns Policy, please contact our dedicated customer support team.