Privacy Policy

Effective date: August 7, 2023

At Sophia Pearls, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in compliance with the applicable privacy laws in Australia, including but not limited to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information

We may collect various types of personal information from you, including but not limited to:

  • Name

  • Contact details (e.g., email address, phone number, postal address)

  • Payment information

  • Order history

  • Website usage data (e.g., IP address, browser type, device information)

  • Marketing preferences

We only collect personal information that is necessary for the purposes specified in this Privacy Policy or otherwise required by law.

Use of Personal Information

Sophia Pearls Pty Ltd uses your personal information for the following purposes:

  • Processing and fulfilling your orders and requests

  • Communicating with you regarding your purchases and inquiries

  • Providing customer support and assistance

  • Sending promotional and marketing communications (with your consent where required)

  • Conducting market research and improving our products and services

  • Complying with legal obligations and regulations

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing agencies.

  • Legal requirements: We may disclose your personal information to comply with applicable laws, regulations, or legal processes or respond to valid requests from government authorities.

  • Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Data Security

Sophia Pearls Pty Ltd takes reasonable and appropriate measures to protect your personal information from unauthorised access, use, or disclosure. We use secure encryption protocols to transmit sensitive data and restrict access to your personal information to authorised personnel only.

Your Privacy Choices

You have the right to:

  • Access your personal information and request corrections if necessary.

  • Opt-out of receiving marketing communications at any time by following the instructions provided in the communication or contacting us directly.

  • Request the deletion of your personal information, subject to applicable legal requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For more information on how we use cookies, please refer to our Cookies Policy.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The most current version of the Privacy Policy will be posted on our website, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact our Privacy Officer.